Delivery

·      You will be given various options for delivery of items during the order process. The options available to you will vary depending on where you are ordering from. An estimated delivery time is displayed on the order summary page.

·      Auto-generated message confirming your Order will be sent within 24 hours, which will be followed by a second message giving you the status of your Order, Dispatch and may contain information to track the shipment.

·      We would be confirming the order through a telephonic call, failure of which may result in cancelation of the order. The Right of cancelations stays with us proper reasons will be provided for the order cancelations.

·      Sometimes, delivery may take longer due to unforeseen circumstances. In such cases, we will proactively reach out to you by SMS. However, we will not be able to compensate for any mental agony caused due to delay in delivery.

·      Delivery will be attempted only once to the recipient's address. Re-delivery/Redirection to other address will not be considered. In case party fails to take delivery of product after tendering the shipment for delivery, the party will have to bear additional charges, if any, as applicable and decided by the courier/shipper, for re-delivery.

Cancellations

·       We may not accept an Order in case (i) we are unable to obtain authorization for payment or (ii) Items are out of stock / withdrawn.

·      In case, owing to production or quality reasons, we are unable to deliver the items ordered, we will inform the same to you by email and refund the payment to your credit card/ bank account.

·      We shall not be able to cancel the Order once it is processed.

·      If you are unable to cancel your order online, get in touch with us within 24 hours of placing the order.

Returns & Refund

·      If you change your mind about any items purchased you can return them to us. For more information on Returns and Refund, please refer to our Return Policy.

·      Mooch Wale will not entertain claims for damage, shortages etc., under any circumstances, after delivery has been accepted by the Party. Only Manufacturing defects will be entertained.

·      Mooch Wale shall not be liable for any loss or damage to the shipment if it is caused due to act of God, shipper fault, Force Majeure occurrence of any cause beyond the control of Mooch Wale including strikes, riots, political and other disturbances, fire, accident of the vehicle carrying the goods, explosions, extremist act, bandh, floods etc.

Exchange Policy

·      We have an Exchange Policy only for our clothing items for Size.

·      All exchange requests must be made within 10 days from the date of receipt of goods by the customer.

·      Please email us at moochwale@gmail.com informing us of your intention to exchange before sending anything back.

·      If you are unhappy with the Size of the apparel ordered, you can exchange it for another Size provided the required size is in stock with us and the exchangeable item/s are in their original condition, in their original packaging complete with all tags, instructions and are in resalable condition.

·      For items being exchanged, we will arrange for a ‘Return Pick up and Exchange’ for Pincodes where this service is available. For Pincodes not serviced by this facility, the customer will have to courier the items back to us. Once we receive the item to be exchanged, we will courier the requested exchange product/s to the Customer.  Rs.100 will be charged for the reverse pickup. If you self ship the items, there will be no charge for the exchange. 

·      Defective merchandise will be replaced / exchanged with new merchandise of the same size/style as the defective merchandise based on stock availability.

·      The item/s to be returned should be unworn, unwashed and undamaged. Discounted and Sale items cannot be returned. Items have to be shipped back by the customer at their cost.

·      Refunds will be provided only if we are unable to provide a replacement/exchange of the product in case the product is damaged or defective. Refund will not be provided in case the product is disliked by the customer.

·      Damages due to neglect, improper usage or application will not be covered under our Returns/Exchange Policy. This will be ascertained at our sole discretion.

·      For items on Sale, discounted Items and items on Special Offers, we do not accept any exchanges or returns.